In a landmark move set to redefine customer trust and digital banking security in Pakistan, Askari Bank has launched Pakistan’s first In-App Banking Call feature through the Askari Mobile App. This pioneering service enables customers to receive secure, authenticated calls directly from within the bank’s mobile application, effectively eliminating the threat of fraudulent phone scams.
Under its innovation initiative “Breaking the Box,” Askari Bank becomes the first in the region to introduce this breakthrough, reinforcing its commitment to transparency, customer protection, and technological leadership.
“This isn’t just about protecting data; it’s about protecting trust,” stated a spokesperson from Askari Bank. “When Askari Bank calls, customers can be confident that it’s truly us. Criminals can’t imitate this secure channel.”
The in-app calling system is designed so that only bank-initiated calls appear within the app, bypassing traditional phone networks that fraudsters exploit. This direct, app-based communication ensures that sensitive customer interactions are securely contained within the bank’s digital ecosystem.
Customers are encouraged to update their Askari Mobile App to access this new feature and experience banking with greater peace of mind.
Additionally, customers can continue to lodge banking complaints via the State Bank of Pakistan’s “SUNWAI” App/Portal at sunwai.sbp.org.pk.
Askari Bank’s latest innovation reflects its broader mission of delivering customer-centric solutions and strengthening digital banking infrastructure in Pakistan. By leveraging cutting-edge technology, the bank is setting new national benchmarks in financial trust and customer experience—making this solution a potential national asset in the journey toward a safer digital future.
