Mobilink Bank Partners with Mercurial Minds to Drive Digital Transformation through Intelligent Automation
Islamabad, Pakistan – Mobilink Bank, Pakistan’s leading digital microfinance institution, has announced a strategic partnership with Mercurial Minds (M.M.), a top provider of intelligent automation solutions. This collaboration marks a pivotal step in Mobilink Bank’s ongoing digital transformation efforts, aimed at enhancing operational efficiency, improving customer experience, and solidifying its leadership in the microfinance sector.
As part of the VEON Group, a global digital operator serving nearly 160 million customers across six dynamic markets, Mobilink Bank is at the forefront of providing accessible financial services. The partnership with M.M. aligns with the Bank’s commitment to leveraging advanced technology to optimize processes and deliver top-tier services to its customers.
M.M.’s intelligent automation solutions will be deployed across Mobilink Bank’s operations to streamline critical processes, reduce manual workload, and boost accuracy and productivity. By automating repetitive tasks, the Bank will be able to redirect resources toward strategic initiatives, enhancing overall service quality.
“Our collaboration with M.M. is perfectly aligned with our vision of offering transformative digital and financial solutions to our valued customers,” said Adil Ali Abbasi, Chief Financial Officer of Mobilink Bank. “This strategic partnership will significantly improve operational agility and strengthen our commitment to delivering the highest service standards.”
The implementation of Intelligent Robotic Process Automation (RPA) will revolutionize Mobilink Bank’s operational landscape, automating complex workflows, enhancing process effectiveness, and reinforcing controls critical to the banking sector’s success. This digital shift will not only improve internal efficiency but also raise the bar for customer satisfaction and service quality.
Safwan Khalid, CEO of Mercurial Minds, expressed his enthusiasm about the collaboration, stating, “We are excited to support Mobilink Bank with our intelligent automation solutions. Our technology will reduce labor-intensive tasks, allowing the Bank to operate more efficiently and enhance the overall customer experience.”
As Pakistan’s leading digital microfinance bank, Mobilink Bank remains committed to providing accessible and affordable financial services through Alternate Delivery Channels (ADCs). This partnership reflects the Bank’s ongoing dedication to innovation, ensuring it continues to meet the evolving financial needs of individuals and businesses across Pakistan.
About Mobilink Bank:
Mobilink Bank, part of the VEON Group, is Pakistan’s leading digital microfinance bank, delivering a range of financial services designed to promote financial inclusion and support economic growth. With a focus on digital innovation, the Bank is committed to enhancing the financial ecosystem in Pakistan.
About Mercurial Minds:
Mercurial Minds is a leading provider of intelligent automation solutions, helping organizations streamline operations, optimize workflows, and drive digital transformation. Through cutting-edge technology, M.M. empowers businesses to improve efficiency and deliver exceptional customer service.
