KARACHI, Pakistan: Meezan Bank Limited has launched its new Cash & Cheque Deposit and Encashment Machine (CCDM) powered by TouchPoint’s QMatch Digital Platform, bringing cash deposits, cheque deposits, cheque encashment, and 24/7 Virtual Teller Assistance together through a single self-service banking solution.
The new CCDM was launched at Meezan Bank’s Ayesha Masjid Branch in DHA, Karachi, with the bank planning a nationwide rollout of 300 CCDMs to provide customers with greater convenience and access to essential banking services.
Powered by QMatch, TouchPoint’s digital self-service banking platform, the CCDM solution enables secure and efficient cash and cheque transactions while integrating 24/7 Virtual Teller Assistance. The technology provides customers with guided, personalized support while using the self-service facility, including beyond conventional banking hours.
The Virtual Teller Assistance is a key feature of the solution, allowing customers to receive real-time guidance while completing their banking transactions. This approach combines the convenience of self-service banking with the reassurance of human-assisted support.
TouchPoint said it is proud to partner with Meezan Bank on the initiative and to support the bank’s efforts to expand innovative self-service banking services across Pakistan.
The nationwide deployment of 300 CCDMs will further strengthen Meezan Bank’s self-service banking infrastructure while providing customers with more accessible and convenient channels for cash and cheque-related transactions.
The launch reflects the growing adoption of technology-enabled banking channels in Pakistan, as banks continue to invest in digital solutions that improve customer experience, operational efficiency, and access to banking services.
Following the initial launch at the Ayesha Masjid Branch, Meezan Bank will progressively expand the CCDM service across Pakistan.
With QMatch powering the technology behind the rollout, TouchPoint and Meezan Bank are combining digital self-service with 24/7 human assistance to deliver a more accessible and customer-centric banking experience.
